SWOT Analysis of Intercontinental Hotels Group

Do you want to learn more about InterContinental Hotels Group (IHG)? Are you looking for ways to analyze the company’s strengths and weaknesses? This blog post is for you! We will discuss IHG SWOT analysis and how it can help inform your business decisions.

Here is a summary table of the key information from the InterContinental Hotels Group (IHG) SWOT analysis:

SWOT Category Key Points
  • Strong distribution network
  • Brand recognition
  • Hotel management expertise
  • Luxurious accommodations
  • Comprehensive lodging options
  • High quality service
  • Difficulty integrating different work cultures
  • Lack of brand recognition in some markets
  • Higher costs than competitors
  • Limited locations
  • Limited loyalty program benefits
  • IT security issues
  • No direct flight benefits
  • Asset-light business model
  • Leverage distribution network and brand recognition
  • Mobile apps for booking
  • New technologies (AI, automation)
  • Exclusive loyalty program perks
  • Expand into new markets
  • Changing regulations
  • Competition from other chains
  • Low R&D spending
  • High employee turnover
  • Lack of property control
  • Cybersecurity risks
  • Failing to attract new customers


History of Intercontinental Hotels Group

InterContinental Hotels Group (IHG) is a global hospitality company that has been providing hospitality services for several years. It operates in more than 50 countries across the globe and is the world’s largest hotel operator.

It provides its guests with a range of accommodations including international luxury hotels, resorts, midscale and economy hotels, as well as extended stay properties. It also offers loyalty programs that reward members with points on every stay which can be used towards free nights or other rewards.

And it has over 1000 hotels with more than 890,000 rooms located around the world and is chosen by millions of travellers for its exceptional service and quality accommodations.

IHG SWOT analysis


In-Depth SWOT Analysis of Intercontinental Hotels Group

This case study will examine the IHG SWOT analysis and offer suggestions for how the company can better capitalise on its strengths and limit its weaknesses.

Strengths of IHG

It has a lot of strengths that make it a very successful organization.

Strong Distribution Network

It has a strong distribution network with many outlets, making it easy to access its services.

Brand Recognition

Secondly, they have an excellent brand recognition among both existing customers and potential new customers.

Hotel Management

They specialize in hotel management, systems and marketing leaving investment in property to its partners; this reduces the cost of operations. Furthermore, they have the ability to provide expertise in hospitality services which helps them maintain their competitive advantage.

Luxurious Accommodations

It offers luxurious accommodations in some of the world’s most desirable locations. From modern design to high-end amenities, its hotels have something for everyone. Guests can enjoy a range of features, including valet service, onsite restaurants and bars, fitness centers, and spas.

Comprehensive lodging options

IHG Hotels offer a wide array of lodging experiences, from intimate boutique hotels to large resorts and spas. Whether you’re looking for a luxury stay or a basic, budget-friendly option, it has something to fit your needs. With properties located in over 100 countries around the world, it is sure to have a property that fits your desired travel experience.

High Quality Service

IHG Hotels and Resorts offer a high quality of service to customers, from the moment they check in until their departure. The staff is friendly and accommodating, while also providing amenities such as complimentary Wi-Fi, breakfast, and more. Additionally, its hotels are known for their cleanliness and attention to detail.

Weaknesses in SWOT Analysis of IHG

They have some weaknesses that should be addressed in order to maximize its success.

One of the main weaknesses is that it has not been highly successful at integrating firms with different work cultures. This can lead to misunderstandings and inefficiencies if not addressed properly. Additionally, it does not have the same level of brand recognition as some of its competitors, which can make it more difficult for them to gain market share.

No Low-Cost Structure

Finally, IHG does not have the same low-cost structure as some competitors, which can make them more expensive for customers. By addressing these weaknesses, they can become a more competitive player in the hotel industry.

Limited locations

They are one of the largest hotel companies in the world, but their properties are concentrated in a few countries. This means that travellers may not be able to find their hotel wherever they go and may need to look for other options when travelling abroad.

Limited Loyalty Program Benefits

Their Hotels offers a loyalty program called IHG Rewards, but the rewards are limited compared to other hotel loyalty programs. Guests can earn points for their stays, but the number of points earned is often lower than that of other programs. Additionally, the rewards available for redemption are limited and usually only offer discounts on future stays or upgrades.

Weak security in IT

Malware that steals credit card information was put into 1,200 IHG hotels, and information like guest names, card numbers, internal verification codes, and more were taken (Kastrenakes, 2018).

Lack of Direct Flight Benefits

IHG Rewards Club members do not receive any direct flight benefits when they book flights. They are unable to earn points or miles for flying, and their points cannot be used to purchase plane tickets. Additionally, they does not partner with any airlines, so members have limited options when it comes to earning rewards on flights.

Opportunities In SWOT Analysis of IHG

InterContinental Hotels Group Resorts has numerous opportunities to capitalize on. By leveraging their strengths and minimizing threats, they can take advantage of a number of external opportunities.

1.  One opportunity for them is that they have an asset-light business model, meaning they leave the investment in property up to partners while providing hotel management, systems, and marketing expertise. This allows them to operate more efficiently and focus their resources on core activities.

2. They also have a strong distribution network with a large number of outlets and brand recognition among existing customers and potential new customers, giving them a competitive advantage in the market.

3. Furthermore, IHG can benefit from technological advances such as mobile apps which enable users to book rooms online quickly and easily. This provides an opportunity for them to increase customer satisfaction by providing an easy way for customers to book rooms with minimal effort.

4. Leverage New Technologies: IHG hotels have the opportunity to take advantage of advances in technology, such as artificial intelligence and automation, to provide better experiences for guests. By leveraging these new technologies, IHG hotels can increase efficiency, reduce costs, and improve customer satisfaction.

5. Enjoy Exclusive perks: IHG Rewards members enjoy exclusive privileges such as early check-in and late check-out, complimentary room upgrades, and discounted rates. Members also have access to special offers such as discounts on dining, shopping, and spa services. IHG Rewards makes it easy to earn points toward free nights at any of their hotels and resorts worldwide.

6. Finally, it has the potential to grow its customer base by expanding into new markets or offering new services or products that appeal to different demographics or groups of people who may not have considered staying at one of their hotels before.

Threats Facing IHG

They are facing a number of threats that could negatively impact its business.

  • The changing regulatory environment and stricter regulations are one such threat.
  • Stiff competition from other major hotel chains is another.
  • Low spending on research and development compared to competitors can put them at a disadvantage, as can a high employee turnover rate which could lead to lower efficiency and productivity.
  • In addition, the lack of direct investment in property by IHG means it has less control over its own assets, making it vulnerable to external forces.
  • Cybersecurity Threats: In recent years, the hospitality industry has been increasingly targeted by cybercriminals due to their reliance on technology for operations and customer service. IHG hotels need to take proactive steps to protect their data, systems, and customers from malicious attacks.
  • Finally, it’s strong brand recognition amongst existing customers may not be enough to attract new customers if the company fails to keep up with the latest trends and technologies in the hospitality industry.

Strategic Recommendations for Strengthening IHG

They are leading hospitality company that operates a global portfolio of hotel brands. To strengthen their competitive position in the industry, they needs to consider their strengths, weaknesses, opportunities and threats using a SWOT analysis framework.

This will allow them to develop effective strategies for growth and profitability.

  • Strengths: As one of the largest hotel groups worldwide, IHG has an extensive network of properties that provides them with a competitive advantage. They have also established strong customer service and loyalty programs as well as innovative technology solutions that have helped them remain at the forefront of the industry.
  • Weaknesses: While IHG has many strengths, they also need to address some weaknesses such as cost control and efficiency in order to remain competitive in today’s market. Additionally, they need to focus on marketing their brand more effectively and improving customer service in order to increase customer loyalty.
  • Opportunities: There are several opportunities available for IHG including expanding into new markets, developing more efficient operations processes, launching new products and services, leveraging their brand visibility through strategic partnerships with other companies and creating better experiences for customers through digitalization initiatives.
  • Threats: The key threats facing IHG include intense competition from other hospitality companies as well as changes in consumer tastes and preferences which could lead to reduced demand for certain services or products. Furthermore, technological advancements can make it difficult for companies like them to keep up with trends that affect their target markets.

Based on this analysis, some strategic recommendations for strengthening IHG include investing more resources into research and development initiatives; focusing on improving customer satisfaction by enhancing


The conclusion of the SWOT analysis of InterContinental Hotels Group Plc is that the company has many strengths which can be leveraged to gain a competitive edge in the market. The company has a strong asset light business model, holds a large number of hotels and resorts worldwide, offers comprehensive loyalty programs to customers, and has established management strategies to reduce risks.

Despite these weaknesses, it is well positioned to capitalize on opportunities in the hospitality industry such as increasing demand for hotel rooms and expansion into new markets. With careful management, they can continue to expand its operations and remain competitive in the global hospitality industry.

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